Exchange policy
Fossil Time Malaysia Sdn Bhd ("Fossil" / "we" / "us") is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described, we are happy to provide you with an exchange. Please follow the steps outlined below.
If your watch needs to be repaired under warranty - please book an appointment with our watch repair centre here.
FAULTY PRODUCTS
If the product is faulty, please email us at estore-my@fossil.com with your order number, within 7 days after you have received the product. We will advise you on the next steps.
Refunds or exchanges due to a change of mind are not allowed.
WARRANTIES
FOR A TRADITIONAL WATCH
Your watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of the warranty. This warranty covers materials and manufacturing defects, the watch movement, hands and dial only. A printed copy of the receipt is required for warranty repairs.
The covered components will be repaired for free or the watch will be replaced if it proves to be defective in material or workmanship under normal use. To send your watch in for repairs, please click here. In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.
This warranty does not cover:
- Any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
- Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
- Water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.
- Products that are not purchased from an authorized retailer.
This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized sales or service agents, unauthorized service, or other factors not due to defects in materials and workmanship. This warranty is void if the serial number or product date codes or other tracking marks have been removed, altered or obliterated.
The above reflects a summary of the terms of the manufacturer's warranty. Please refer to your warranty booklet for the full details.
FOR SMARTWATCH PRODUCTS
Your smartwatch is warranted for a period of one (1) year from the original date of purchase under the terms and conditions of the warranty. Except that if you reside and purchased this product in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland (CH) the warranty period is two years. This product and accessories included in the packaging with the product (the “Product”) are free from defects in material and workmanship under normal use for the period commencing upon the date of purchase. A printed copy of the receipt is required for warranty repairs.
The covered components will be repaired for free or the watch will be replaced if it proves to be defective in material or workmanship under normal use. To send your watch in for repairs, please click here. In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.
This warranty does not cover:
- Any defect in materials and workmanship of battery, case, screen/crystal, strap or bracelet; including plating on the case and/or bracelet.
- Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
- Water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.
- Products that are not purchased from an authorized retailer.
This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized sales or service agents, unauthorized service, or other factors not due to defects in materials and workmanship. This warranty is void if the serial number or product date codes or other tracking marks have been removed, altered or obliterated.
The above reflects a summary of the terms of the manufacturer's warranty. Please refer to your warranty booklet for the full details.
Please book an appointment with our watch repair centre by clicking the button below, or email fmycs@fossil.com for more information about repairs and warranty.